At Philippine Gift Hampers, we are committed to ensuring your satisfaction with every order. If you encounter any issues with your purchase, we are here to assist you. Please carefully review our refund, return, and cancellation guidelines below.
Products in the gift baskets are subject to availability and may be replaced with a suitable substitute of equal or greater value. The Philippine Gift Hampers Team will exhaust all resources to ensure that the original shopping list for each basket is fulfilled with the original items wherever possible.
While we will make every effort to honor your preferred delivery date, please note that it cannot be guaranteed. There may be unexpected delivery delays due to unforeseen circumstances such as:
The Philippines is a tropical country that experiences a series of typhoons throughout the year. Many rural areas still rely on dirt and mud roads, and some regions are mountainous or on islands in a primitive state. These conditions can contribute to delays.
To prevent delays, please ensure you provide a valid and working mobile phone number. Orders will not be shipped without a working contact number.
Rest assured, we will exhaust all resources to expedite your delivery and keep you updated throughout the process. Thank you for your understanding.
Due to the unique nature of our service, which involves the prompt procurement of items and assembly of personalized gift hampers, cancellations, and refunds are restricted beyond the specified timeframe. Additionally, retail partners’ strict policies prevent the return of procured items.
For any questions or concerns, please contact us at:
Email: support@philippinegifthampers.com
Phone: +63 9177085353 or Toll Free: +1 877 322 1116
We are here to assist you Monday to Friday, from 9:00 AM to 5:00 PM (Philippine Time).
Philippine Gift Hampers reserves the right to deny returns or refunds that do not comply with this policy.
We aim to resolve all concerns fairly and efficiently, ensuring you receive the best service possible.
Thank you for choosing Philippine Gift Hampers for your gifting needs. Your trust in us means everything, and we strive to deliver joy and satisfaction with every hamper.